Update 2nd July 2020

Find out what we've been doing to make sure you get the products and information you need for your projects whilst keeping our colleagues safe and maintaining production.


Products 
Our factory, warehouse, and distribution has been operating throughout lockdown and we have implemented additional measures to enable social distancing and keep employees safe. We are bringing back more teams in production and have good availability of all our products.

Normal lead times apply. And with delivery direct from us we will work closely with you to suit your site and project timings. Please get in touch for a quote and to co-ordinate delivery times.

 

Sales contacts
Find your sales manager – most of our sales managers have now returned to the business. Some of them are working part time, but you can find out who your local contact is and get in touch.

Request a quote – our teams are on hand to provide you with a quote. And don’t worry if you have a quote in the system from 2020 we will continue to honour the price after the 60-day validity.

Reach all other departments – visit our main contacts page to reach all other parts of the business. 

 

Spares
Many of you have been working hard over the last few months, and continue to do so, to repair sites and maintain heating and hot water. If you need a spare part you can contact our spares team in the usual way. 

This month we have launched our NEW spares online portal. You can use this to help identify the spare part you need. Simply pick your boiler or water heater and select the spare part from the exploded diagrams or component listings. 
Identify your spare part here.

 

Service
Our engineers are continuing to carry out servicing, maintenance, and commissioning. Find out more here.

 

Technical support
We have plenty of technical support available. You can call the experienced team on 01202 662505, use our online chat (the window on the bottom right of the homepage) or request a site visit from our field technical sales manager, Barrie Welsh (subject to risk assessment and site suitability).

 

Mitigating the risk of COVID-19

 To find out the steps we have taken to mitigate the risk of Covid-19 at Hamworthy, please download our statement.